Overview
Nothing in this policy limits your rights under the Australian Consumer Law. Our products come with guarantees that cannot be excluded, including your right to a repair, replacement, or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.
In addition to your consumer guarantee rights, we offer a change-of-mind return window of 30 days from the date of delivery, subject to the conditions below.
Eligibility for Change-of-Mind Returns
To be eligible for a change-of-mind return, your item must be:
- Unused, uninstalled, and in the same condition you received it
- In its original packaging, with all included components, hardware, and documentation
Non-Returnable Items
The following are not eligible for change-of-mind return:
- Items that have been installed or fitted to a vehicle or trailer
- Custom-cut, custom-drilled, or made-to-order components
- Electrical components (airbag control kits, compressors, wiring looms) once installed or connected
- Products missing original packaging or hardware
This does not affect your rights under the Australian Consumer Law if the product is faulty or not as described.
Warranty Claims
TuffRide Suspension carries a 2-year (24-month) warranty on parts and workmanship, extendable to 5 years / 100,000km by registering your suspension with us at tuffride.com.au/registration
If you believe your product has a valid warranty claim, contact us at warranties@tuffride.com.au with your order details, serial number, and a description of the issue. Once approved, we will repair or replace the product. If we’re unable to do so within a reasonable time, you’ll be entitled to a full refund upon return of the product.
Return Shipping
For approved warranty claims, we cover the cost of shipping the repaired or replacement item back to you. You are responsible for the cost of returning the original item to us, unless the product is faulty.
For change-of-mind returns, return shipping is at your own cost, and we recommend using a trackable shipping method, as we cannot be responsible for items lost in transit back to us.
Refunds
Once your return is received and inspected, we’ll notify you by email. If approved, your refund will be processed to your original payment method within a reasonable time.
Exchanges
If you need to exchange an item for the same product in a different configuration (e.g. a different bump stop length), contact us at sales@tuffride.com.au before returning the item so we can confirm stock availability.
Contact Us
For any questions about returns, refunds, or warranty claims:
Email: sales@tuffride.com.au (general) or warranties@tuffride.com.au (warranty claims)
Phone: 1800 TUFFRIDE
Address: 14 Humeside Drive, Campbellfield, VIC
